Terms of service

Last updated: May 20, 2026

1. What you're buying

You are purchasing a two-piece hardware kit (the “PacketMole Kit”) consisting of two GL.iNet routers, pre-configured by us, plus supporting accessories. This is a one-time hardware sale, not a service subscription. There is no recurring fee.

2. What you're NOT buying

You are not purchasing a managed VPN service, a hosted tunnel, ongoing technical support beyond the standard 30-day return window, or a guarantee that any specific third-party service (Tailscale, your ISP, etc.) will remain available or unchanged. The Kit relies on Tailscale's free Personal plan to function. If Tailscale materially changes its free-tier terms, the Kit may require additional configuration to keep working.

3. Refunds & returns

Returns are governed by our Refund Policy, which is incorporated into these Terms.

4. Acceptable use

The Kit may not be used to violate any applicable law, infringe on others' intellectual property, or evade the geo-restrictions of any service you don't have a legitimate right to access. The Kit is intended to let you appear to access the internet from your own home, not to misrepresent your identity or location to defraud a service provider.

5. Warranty disclaimer

The Kit is sold “as is.” To the maximum extent permitted by law, we disclaim all implied warranties of merchantability and fitness for a particular purpose. The underlying router hardware retains GL.iNet's standard 1-year manufacturer warranty.

6. Limitation of liability

To the maximum extent permitted by law, our liability for any claim relating to the Kit is limited to the purchase price paid. We are not liable for any indirect, incidental, consequential, or special damages.

7. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law provisions.

8. Contact

Questions: hello@packetmole.com.